Glance.Intuit.com Remote Access: If you are using Intuit’s Quickbooks and Turbotax accounting software, then it might be possible that you are aware of Glance Intuit.
If you don’t, then no worries. Here I will explain everything you should know.
So, let’s get started…
What is Glance Intuit?
Glance Intuit is a cloud-based software that enables visual engagement between customers and the support team of Intuit’s Quickbooks and Turbotax software. It lets customers share their screens with agents to get visual support either by video or by sharing a screen on a computer or mobile.
However, Intuit has rebranded Glance Intuit as SmartLook, which is powered by Glance.
For your information, Glance is an American software company that works on technology to transform traditional digital communications (Chat and Voice Calls) into something visual.
As a part of this, the Glance Network has developed Glance Cobrowse, Glance Screen Share, Glance Mobile App Sharing, and Glance Agent Video tools. These tools revolutionize the way people do demos, sales presentations, and customer support.
All of the tools by Glance comply with HIPAA, PCI DSS Level 1, EU-U.S. Privacy Shield, and Swiss-U.S. Privacy Shield.
Intuit has integrated this Glance’s technology into its CRM so that its customers can directly get in touch with the support team.
What is GlanceGuest?
Glance Guest Software Suite is a set of features that enables remote screen sharing between clients and the support team. Having GlanceGuest software downloaded and installed into the user’s computer, you can share your screen with customers. Even customer can share their screen with agents to get some technical help.
How to Download the Glance Software at Glance.Intuit.Com?
To use Glance software, first, you need to download and setup it on your computer by following the below steps –
- First, go to glance.intuit.com. Your download will automatically start
- Next, a pop-up will ask you to save GlanceGuestSetup .exe file. Save it
- Now, click on the saved .exe file to start the installation
- After installation, go to glance.intuit.com and click on “Click Here” option
- It will open the Glance window with a Code
- Provide that Code to your agent
Done, this is how you can download glance.intuit.com remote access software and start the session with your agent.
You can even skip this download process by adding the Glance Network Google Chrome extension here.
If you are using Mac, then you have to go through the download process mentioned above.
How to Join Glance Session?
How Do I Join Glance Session? Well, if your host has arranged a Glance session with you, then you need to follow the below steps to Join Glance session –
- Go to yourname.glance.net (Replace “yourname” with your Glance Address)
- Enter the session key provided by your host
- Click on the Join Session button
Done, now you are ready for remote screen access. You can either view your host’s screen or can allow your host to view your screen. You can even go with one-way video call for any technical help.
Frequently Asked Questions
Turbotax is now using Glance. Previously TT was using LiveLook for screen share. You can download Turbotax Glance here turbotaxshare.intuit.com.
Yes, it is 100% safe. This is a subdomain of Intuit.com and is created by the company itself. So, it is not Malware.
Using Glance Guest, guests can instantly join the Host’s show session from anywhere using Windows, Mac, or Mobile devices connected to the internet. It doesn’t require you to install any software at all.
Glance cobrowse allows agents to access only those parts of the browser pages you allowed them to access. It means agents cannot operate other screen windows or browser tabs without your permission. This is how cobrowsing is safe and different from traditional screen sharing.
Wrapping it up…
For QuickBooks and Turbotax assistance, Glance.Intuit.com is a solid choice. You may quickly resolve your problem by sharing your computer screen with the representative. To begin, ensure you have a decent internet connection and that you follow all of the procedures precisely.